Terms and Conditions

The “Terms and Conditions” of Flaka surfing.com are in accordance with Consumer Protection Laws (ZVPot-UPB2) recommended by international codex’s for e-business and GZS.

Every customer gets his own username and password with registration. The username is the same as his email address. Username and password unequivocally defines and connects him with inserted data.

Online and offline store Flaka surfing.com (hereinafter referred to as “store or seller or provider, Flakasurfing or Flaka surfing “) is managed by company:
Pro mente d.o.o.
Peričeva ulica 64
1000 Ljubljana
Registration number: 2146789000
Tax identification number: SI 22454756

who is also the provider of e-commerce (hereinafter referred to as “store or seller or provider or Flaka surfing”).


‘’Terms and Conditions’’ treat the business process of Flaka surfing, user’s rights and business relations between Flaka surfing and buyer.


Information accessibility

(law summary)

Flaka surfing is obliged to always present the following information to the buyer:

  • company identity (name and headquarter location, registry number),
  • contact details that allows users fast and efficient communication (email, phone),
  • specific product or service information (including after-purchase services and warranties)
  • product availability (every product or service, offered in Flaka surfing, should be available in a reasonable period of time),
  • delivery Terms and Conditions or service execution (way, place and delivery time),
  • payment method and delivery
  • time validity of a contract,
  • time, when it is still possible to resign from a contract and terms for resignation; and about if or how much does a product return cost,
  • explanation of the procedure according to the complaint, including details of the contact person or department for contacts with customers.


Product offer

Because of the nature of internet business, Flaka surfing’s offer changes and modifies often and fast. Prices are represented as Regular prices and Retail prices. Regular prices are recommended sale prices from manufacturer/importer or they can be formed by Flaka surfing. Retail price is a price, which is valid for buying through the internet and in case of 100% payment in cash or a payment with a pre-receipt on Bank Account.



All the prices are in EUR and include a value added tax (VAT), unless written otherwise.

The prices are valid in the very moment of purchase and do not have defined validity in advance.

The prices are valid in case of paying with above stated methods and under above stated Terms and Conditions. We put a lot of effort to ensure the most up to date and accurate information, it may happen that the pricing information is incorrect. In this case or in the event that the price changes during the order process, Flaka surfing allows a customer to withdraw from the purchase or offers other appropriate solutions to mutual satisfaction.

The deed of sale (order) between Flaka surfing and buyer is made just after Flaka surfing confirms the order (buyer receives electronic email about Order Conformation Status). From this moment on, all prices and other terms are fixed and are in force for both customers.



Items can be ordered as a registered or unregistered user 24 hours a day, seven days a week. When you decide to buy the item and choose its option in case this is possible, you add it to your shopping cart by clicking the button “Add to cart”. You can add any number of items to the cart as well you can remove them from the cart whenever you want. When your shopping cart contains the selected items, click on the “View cart” or “Check out” to finalize your order.



If you clicked “View cart” you will see an overview of the shopping cart. Here you can also remove items or change their quantity. If you want to remove an item from the cart click on “X” on the left of that item. If you are interested in any product, you can return back to the store by clicking “Shop”.
You can also apply a coupon by typing in a coupon code.
You may also calculate the shipping costs based on the shipping address of your account (shipping charges may vary if you change the shipping address in the “Checkout” step).
If you feel these are the right products for you, click on the “Proceed to checkout” button.



At this step, you will enter billing and shipping details in case it is different than what you have setup in My account.
You will also select the payment and shipping method.
When you are finished you have to read and click “I’ve read and accept the terms and conditions” box after that you can place an order.



After ordering the buyer receives a notice via email about order status (processing). The information about status and order content is always accessible on the site.



If the buyer does not cancel the order, it goes to further working. Flaka surfing checks the orders supplies, then confirms or rejects the order with a reason. Flaka surfing may contact the buyer to check information and delivery accuracy. After order conformation Flaka surfing sends notice via email about estimated time of delivery. At this point the contract between buyer and Flaka surfing is irrevocable.



Flaka surfing prepares and sends the product and notices the buyer via email.


Payment Methods

Flaka surfing offers the following payment methods:

  • With Cash upon pickup
    Pay for your order with cash in Flaka surfing store at Peričeva ulica 64, 1000 Ljubljana.
  • With Bank transfer on a Flaka surfing account (company Pro mente d.o.o.)
    After the customer makes an order, he receives the invoice via e-mail. Items are dispatched to the customer when the transaction is finished.
  • With PayPal
    Pay easily and securely via PayPal, which allows payment by credit and debit cards (Mastercard, Visa, American Express, Discover Network, …) When you finish your order, you will be automatically redirected to the PayPal platform. If you already have a PayPal account, you can log in with your personal data and confirm the payment. If you are not a registered user of PayPal, you can sign in as a guest or open a PayPal account and then confirm the payment.

Flaka surfing customer invoice is issued on a lasting media with dismembered costs and instructions how to resign from buying and product return, if that is necessary and possible.
Purchase agreement (contract) is electronically stored on the provider’s server and accessible to the customer at any time in his user account (MY ACCOUNT).


Payment and Credit cards

In case of paying with payment or credit cards, the following terms apply:

  • discount percentage on Retail prices decreases for 3,4%, if the payment method is credit card (Mastercard, Visa, Diners Club or other – via PayPal),
  • discount decrease of 3,4% may occur because of transaction costs in card business,
  • buyer/payer (information in user profile) must be the same person or organization as the owner of payment/credit card.


Consumers right to resign from buying and product returns

Consumer has the right to inform the company about his resignation from contract on email address info@flakasurfing.com within 14 days after taking over the product, without having any given reason. The cost for resignation is the cost of returning the item back to Flaka surfing. Product must be returned in maximum of 30 days from the day when a notice for such matter was given.

Consumer must return unused, undamaged product in unchanged quantity, unless if the product is already destroyed, broken, lost or its quantity has decreased and it is not consumers fault.

Flaka surfing only returns the money paid for the product on the user’s bank account, any other promotional codes or gift coupons are returned to user account only.
Returning payment will be executed in maximum of 30 days from received notice about contract resignation. Flaka surfing returns money on the user’s bank account.
The return of received product to Flaka surfing in time (deadline for resignation from contract) is considered as a notice about resignation from contract.



A product contains warranty, if it is stated so on a warranty list or receipt. The warranty is valid if you follow the instructions on warranty list and receipt presentation. The information about warranty is stated on the page with product presentation. If there is no such information, that means that the item is without it or the information about warranty is unknown at the moment. In this case the buyer can contact Flaka surfing, which will assure you up-to-date information.


In compliance with the law the manufacturer is obliged to provide a warranty to the buyer for a flawless functioning purchased items. The buyer may claim the warranty directly from the manufacturer or its authorized repair/service centre. To claim the warranty the buyer must have the warranty card and the receipt from the seller of the purchased items.

Manufacturer is obliged to perform a warranty service within 45 days from issued receipt of the items, otherwise the items will be replaced by another equivalent and intact items.

The buyer may also claim the warranty directly at the seller. In this case the same provision applies from the preceding paragraph. Return of items under warranty shall be made in accordance with the conditions specified by the manufacturer on the warranty card.

Shipping costs are covered by the buyer, unless agreed otherwise.



Flaka surfing will deliver merchandize in agreed deadline.
By mail
For the delivery of goods ordered in our online store Flaka surfing has two contractual partners. Delivery partner for Slovenia is Pošta Slovenije d.o.o., delivery partner for Europe is UPS (UPS Adria (S) Ekspres, kurirske storitve, d.o.o.) but Flaka surfing reserves the right to choose other delivery service.
All orders will be shipped after payment is received on the same or the next working day if the goods are in our stock. On Saturdays, Sundays and holidays dispatch of goods is not carried out. In the event that the goods are not in stock in our store or with our distributers we will inform you about delivery as stated in the terms of delivery.
Store pick up
is possible in our shop Flaka surfing on Peričeva ulica 64, Ljubljana, in case you choose this option when ordering.
For this option, it is recommended to call first and arrange everything.



Flaka surfing uses suitable technological and organizational means for protecting transfers and storage of personal data and payments. Flaka surfing uses 256-bit SSL certificate, issued by authorized organization Comodo.
Safe authorization and transaction with credit card is taken care by Comodo.


Personal information protection

Flaka surfing is obliged to protect user’s personal information.

Flaka surfing stores IP addresses of all visitors for indefinite time. Flaka surfing also keeps information of registered users such as: user’s names, email addresses, contact phones, billing address and delivery address, state, time and date of registration and communication archive with Flaka surfing.
User’s information will not be given to any unauthorized personal.
User itself is responsible for protecting his own personal information. User has to assure for security of its own user name and password and suitable software (antivirus) protection of your computer.



Flaka surfing will contact the user only if the user does not disagree.

Advertising electronic messages will include following components:

  • Clearly and unequivocally marked as advertising messages,
  • Clear visibility of sender,
  • Clear presentation of how to resign from receiving advert messages.


User’s opinion and comments

Opinions and comments are a part of functionality on Flaka surfing that can be written by users and are meant for user community. Flaka surfing allows registered users to write an opinion. Before publishing Flaka surfing checks the comments for possible insults, removes obscene comments or removes comments if they do not offer any benefits to other users and visitors.

With publishing opinion and comment user agrees with the terms of usage and grants Flaka surfing to publish a part or whole text in all other electronic and other media. Flaka surfing has the right to use the content without time limitation and for any purposes that are in business interest of Flaka surfing including publishing in adverts and other marketing communications. The author of opinion and comment assures that he is an owner of material and moral author rights for written opinions and comments and that he transfers these rights, without limitation, to Flaka surfing.


Children’s safety

Advert notices will be clearly visible (considering age) and clearly separated from giveaways and competitions. Every communication meant for children will be suitable to their age and will not take the advantage of children, lack of experience or the sense of loyalty.

Flaka surfing must not accept the order from somebody, who it suspect or knows that it is a child without express consent of his parents or guardians.

Flaka surfing cannot accept any personal information regarding children without express consent of their parents or guardians. Flaka surfing will not publish this information to a third party; exceptions may apply for their parents or guardians.

Flaka surfing must not offer free access to products or services that are potentially harmful for children.


Responsibility discharge

Flaka surfing tries to assure the best possible up-to-date and information accuracy, published on its website. In spite of that product features, delivery time or prices are changing quickly for that reason it may not be possible for Flaka surfing to update this information instantly. In this instance, Flaka surfing will inform the buyer about the changes and will allow him to resign from order or change ordered product.

Flaka surfing is not responsible for the content about the products (opinions and comments from users). These opinions and comments will be checked before publishing for possible untruths, insults or frauds. Flaka surfing is not responsible for these opinions and comments and it discharges itself from such responsibility.

Although Flaka surfing tries to assure accurate photos of products, you must use them as symbolic pictures. A picture does not warrant for products features.


Complaint and conflicts

Flaka surfing respects valid customer security laws. Flaka surfing will try to fulfill its obligation to make effective system for complaint treating and to point to a person who can (in case of problems) be reached via phone or email. You can send us your complaint via email support@flakasurfing.com. Complaint proceedings are confidential.

Flaka surfing is fully aware of irrational costs when solving conflicts by laws and in courts. This is a main obstacle for consumer not to engage conflict in courts. That is why Flaka surfing strives as best it can to solve these conflicts as per agreement out of court. If out of court settlement isn’t possible, disputes will be solved by competent court in Ljubljana.

Copyright and Trademark Notice

Flaka surfing is property and is operated by Pro mente d.o.o. The sites content (software used, logos, icons, images, texts and designs) is the sole property of Pro mente d.o.o. or those supplying the software. The sites content may be used for the purpose of shopping or placing an order on Flaka surfing and for no other purpose. Content and material must not be copied, uploaded, reproduced, modified, transmitted, posted, republished or distributed unless with written consent from Flaka surfing. Unauthorized use of content and material may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

All rights not expressly granted herein are reserved.


Flaka surfing wishes you fun, pleasant and satisfactory shopping!

Pečkaj Tadej, founder of Flaka surfing